Refund policy

Return & Refund Policy

Last updated: 29/07/2026 

Thank you for shopping at Nexus Essentials. Eligibility for Returns We accept returns for defective, damaged, or incorrectly sent items only within 30 days of delivery. • Items must be unused, undamaged, and in their original packaging. • We do not accept returns for “change of mind”, ordered by mistake, or no longer wanted, unless required by UK law. • Personalised/ custom items are non-returnable. How to Start a Return Do not send items back before contacting us first — we will provide you with the official authorised return address and instructions. Items sent to unapproved addresses will not be processed. 

  1. Email us at nexusessentialsdirect@gmail.com with:

◦ Your order number ◦ Clear photos of the item and any fault/issue ◦ Reason for return

  1. We will review your request within 2 working days and reply with next steps.

 Return Shipping Costs

 • If the item is faulty, damaged, or wrong: We cover all return shipping costs and send a prepaid label where available.

 • If you return under your UK consumer rights: We follow all legal requirements for returns and refunds

. • If you return for any other eligible reason: You will be responsible for paying your own return shipping costs. Shipping fees paid at checkout are non-refundable. Refunds & Replacements

 • Once we receive and inspect your returned item, we will notify you by email.

 • Approved refunds will be processed to your original payment method within 3–5 working days.

 • If you prefer a replacement, we will arrange this with our supplier once the return is confirmed.

 • In some cases, for low-value items, we may offer a partial refund or keep the item and issue a full refund — this is at our discretion and only with your agreement. Important Note for Dropshipping We work directly with trusted suppliers to deliver your orders. All returns are processed through our official supply chain, so we cannot accept returns to our personal or warehouse address without prior approval.

Faulty or Damaged Items

 If your item arrives damaged or faulty, please contact us within 7 days of delivery with clear photos. We will arrange a free replacement or full refund, including original shipping costs.